soya4d Platform Privacy Notice

This page describes what we collect when you use soya4d and how we keep that data protected. We operate an online entertainment platform combining slot tournaments, live-dealer tables, football betting, and esports markets in supported jurisdictions across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. When you use our platform—whether through our Android app, iOS browser access, or desktop web interface—we collect personal information necessary to verify your identity, process your deposits through payment partners like DANA, e-wallet, mobile banking, local payment, and online payment, and settle your winnings fairly.

We take data protection seriously. Our privacy policy sets out exactly what information we hold, who can access it, how long we keep it, and what rights you have over your data. We comply with Indonesia's data protection standards and keep our servers and third-party processors accountable to the same standard.

What we collect on soya4d

We collect personal data in several categories. When you first register on soya4d, we collect your full name, date of birth, residential address, email address, and phone number. During account verification (KYC), we request a copy of your government-issued ID and proof of address—typically a utility bill or bank statement. This information is mandatory to comply with anti-money-laundering standards in our operating jurisdictions.

When you deposit funds, we collect details about your chosen payment method. If you pay via DANA, e-wallet, mobile banking, or our local payment integration, we receive confirmation of the transaction amount, timestamp, and status. We do not store your full card numbers or banking passwords; payment processors (Stripe, Fintech partners) handle that encryption separately. Our servers record only the settlement reference and the amount moved.

During gameplay, we log your account activity: which games you access (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), your session duration, bet amounts, and settlement outcomes. We also track your login history, device type, IP address, and browser type for fraud detection and security purposes.

How we use your data

We use your personal information for four core purposes. First, we verify your identity and age to comply with jurisdiction-restricted access requirements—soya4d services are available only where local law permits. Second, we process your deposits and withdrawals through our payment partners; your information flows to online payment, e-wallet, mobile banking, and local payment only to the extent needed to complete the transaction. Third, we use your activity logs to detect fraud, prevent account takeover, and investigate disputes about settlement outcomes. Fourth, we may contact you via email or SMS to confirm withdrawals or notify you of tournament scheduling changes (for example, during Liga 1 or Piala AFF tournament windows).

We retain account data for as long as your account is active, plus seven years afterward for legal and tax compliance. Payment records and transaction logs are kept for ten years per anti-money-laundering regulations. Login history and device logs are purged after one year unless we are investigating an active complaint.

Your rights and our commitments

We commit to transparency. You may request a copy of all personal data we hold about you by contacting our support team. We will provide it within 14 days in a standard digital format. You may request we correct inaccurate information (for example, a misspelled address). You may also request deletion of your data once your account has been closed and all disputes settled, subject to our legal obligations to retain records for tax and anti-money-laundering purposes.

Our servers and backups may sit outside your jurisdiction; however, we impose the same encryption and access controls regardless of server location. We use industry-standard TLS 1.3 for all data in transit and AES-256 encryption for data at rest. We conduct annual security audits and penetration tests, and we maintain cyber-liability insurance to cover the cost of response if a breach occurs.

If you have questions or concerns about how we handle your data on soya4d, contact us through our support channels. We process privacy requests within 14 business days. Your rights are the same whether you access soya4d via Android, iOS, or desktop—we apply this policy uniformly across all platforms.